QUESTIONS

All of our services are free, and we don’t offer any medical services, so you don’t need a Medicare card or private insurance to see us. We can help anyone, including temporary residents, international students and tourists. When medical services are required, we may be able to help people in some situations find the medical care they need at a price they can afford.

 

No, you don’t need a referral. While we do work directly with many agencies and programs who refer their clients to us, we will carefully consider your specific situation and offer appropriate help based on your needs and desires. Please call 1300 200 406 for a confidential appointment.

 

Thank you for helping her in this difficult time. Please reassure her that we are here to help and that she is safe with us. It’s best if she can contact us herself so we can start learning about her situation and her specific concerns, so please give her our number (1300 200 406). We are also here for partners and parents and can provide counselling and support as required, so you are welcome to call us too.

 

We take our clients’ privacy very seriously. We are regulated by the Privacy Act (1988) which covers the collection, storage and release of personal information. We also respect every client’s right to only be contacted by us with their permission and to end their relationship with us at any time. If you have any questions or concerns about our privacy and confidentiality policies, please contact us.

 

We are an independent tax deductible charity, registered with the Australian Charities and Non Profit Commission. We want to be able to help anyone who needs us and we are able to provide free services thanks to the generous support of our local community – individuals, families, businesses, groups and even people we have helped in years past.